Maintenance Policy

Last Update : 01/01/2024

In this Page you can find What Kind of Maintenance We will Provide , What Will Include , What will not Include , All the Details About SGR CREATIONS , Maintenance Policy Details Provided Below

Website Maintenance - What will Include

  • 1 Year Basic Maintenance will cover Image / Content Changes ( Minimum E.T.A 3 Working Days, Based on the Changes it will be Provided )
  • Slight Modifications In Website ( Monthly 2 Revisions )
  • Security Updates ( monthly once )
  • Cookies / Cache / Database Dumb Clearance ( monthly once )
  • Theme / Plugin Updates ( monthly once ) 
  • Server Support ( Our Affiliated Server or Dedicated Servers only )
  • Payment Gateway Support ( Our Affiliated Gateway's only )

Website Maintenance - What will not Include

  • New Page / Functionality Designing
  • Paid Themes or Plugins Renewal
  • External Sites Related 

Web Application - What will Include

  • 1 Year Advance Maintenance
  • Security Updates 
  • Cookies / Cache / Database Dumb Clearance
  • External Updates ( monthly once ) 
  • Server Support ( Our Affiliated Server or Dedicated Servers only )
  • Payment Gateway Support ( Our Affiliated Gateway's only )

Website Maintenance - What will not Include

  • New Functionality Development
  • Design Changes

Tools Maintenance - What will Include

  • Tools Functionality Support
  • Basic External Integration Support

Tools Maintenance - What will Not Include

  • Live Demo ( Frequent Based ) 
  • Advanced External or Non Supported Platform Integration 

All the Mentioned Include / Not Include Maintenance Support System is Finalised by Authorities of  SGR CREATIONS , Custom Maintenance quote will not Affect by this , and all the Not Included Maintenance Support will be provided in the Additional Charges ( Consider as a New Development or New Project , Based on the Present Situation – Work load Balance , Staff Availability and Final Decision will Taken by SGR CREATIONS Authorities Only )